Recover progress
Use the same Apple or Google account. Only server-confirmed progress can be recovered; pending results remain on the device. Separate accounts are not merged.
Restore a purchase
Open Profile → Full journey → Restore purchases. Use your linked account and the store account that made the purchase. If a payment is pending, check its status; you do not need to buy again.
Connection trouble
Check your internet connection and retry from Settings. Include iOS or Android, device model, OS version, TORII version and steps to reproduce the issue.
Refunds
Apple or Google handles refund requests. Revocation may close new paid puzzles; confirmed progress is kept. We do not make automatic compensation charges.
Test accounts
If your invitation includes credentials, open Your account → Test account access in a compatible version. Test accounts are separate from your own journey. For access issues, tell us the store and invitation; do not send the password.
Optional diagnostics
Turn gameplay diagnostics on or off in Settings. Your choice does not limit the game. Turning diagnostics off stops new submissions.